Summary

IT Systems Specialist with a background managing computer systems, networks, servers, audiovisual, and mobile devices. Motivated and dedicated with a proven record to manage tasks, priorities, and solve technical problems to full resolution and customer satisfaction. Expert experience in management and military areas.  Excellent communicator, seeking to utilize a full array of IT technical support skills to improve efficiencies and productivity within an organization.

Education

Information Systems Certificate, Software Engineering
Villanova University
Villanova, PA, May 2017

The Information Systems Certification is designed to help acquire related information systems knowledge and skills through a customized selection of coursework. The goal is to have a more formal grounding in the application of information technology and to understand the information demands on business and society. Postgraduate students are prepared to continue with a Master of Computer Science in Software Engineering.

Department of Defense (DoD) 8570 Certification
Veteran’s Administration
Philadelphia, Pa, August 2017

I am currently completing the following courses to enhance my DoD 8570 Certification with a target completion date of August 2017. I currently hold Technical Level 1 & 2 and Manager Level 1 DoD 8570 Certification.

Cisco Certified Entry Level Technician (CCENT)

Cisco Certified Network Associate (CCNA)

Cisco Security (CCNA Security)

ISC2 CISSP (Certified Information Systems Security Professional)

Computer Information Systems, Information Technology
Bachelor of Computer Science, Strayer University
King of Prussia, PA, 2010

Network studies focused on administering desktop clients, network server administration, security design in a network server environment, network server implementation, network infrastructure planning, directory services infrastructure, and information systems. Computer related courses consisted of computer design, programming, Unix, modeling theory, database management, and computer ethics. General course curriculum consisted of English, management, society, math, research and writing, accounting, art and literature, and sociology.

Military Experience

Sergeant First Class, United States Army  July 1981 – March 2001
Fort Bragg, North Carolina

Most recently served as Operations and Intelligence Sergeant for Headquarters Battery in support of three M198 155MM Firing Battery’s assigned to 3/321 Field Artillery Regiment; supervised handling, transportation, accountability and distribution of confidential and secret documents; planned and coordinated security operations, maintenance, and training; led advanced party operations to secure locations for main body protection. Additional military experience information available upon request.

Professional Experience

IT Systems Consultant  Feb 2014 – Present
Royersford, PA

IT Systems Consultant providing new systems, upgrades, installation, maintenance, and troubleshooting for computers, printers, tablets, and mobile devices. Analyze IT system requirements and the available resources to fulfill client’s needs.

Recommend, design, install and maintain IT systems for clients.

Train on security, backup, and remote operations.

Provide IT education on general and specific areas.

IT Systems Specialist  Oct 2007 – Feb 2014
Globus Medical, Audubon, PA

Provided IT support and management to nearly 1000 employees in a small business environment with worldwide locations. Monitored, maintained, upgraded, and troubleshot computer systems and networks. Prepared systems and software. Oversaw Help Desk and Desktop Support. Created and maintained a database to track and control IT inventory. Administer FTP, SPAM & Web filter Servers, and Symantec Anti-Virus Server. Administrator for systems using JIRA and Contact Logix. Administrator for Mobile Device Management including iPads and related equipment. FedEx Server Network and Client Administrator.

Designed and managed the operation of new $1.7M Audio & Video Training Center.

Brought all FedEx and UPS shipping in-house and networked system together, resulting in time and money savings.

Mobile Device Manager supporting 600+ iPad for Sales Representatives, Marketing Department, Executives, Physicians, and Department Managers, using Air-Watch and MASS360 Mobile Device Management Software Systems.

Audio & Video Manager for a 100 seat auditorium, board room, product center, and operating room. This included video and sound systems, presentations, and video recording.

Sole IT Support Representative for Operating Room.  Managed Audio & Video systems to capture medical training procedures.  Networked all endoscopic, microscope and X-ray system into the audio & visual system in OR.

Awards & Activities

Meritorious Service Medal, Army Commendation Medal 3rd award, Good Conduct Medal 6th award, National Defense Service Medal, Humanitarian Service Medal 2nd award, NCO Professional Development Ribbon numeral 3, Army Service Ribbon, Overseas Service Ribbon 3rd award. Expert qualification on all weapons.

The Honorable Order of Saint Barbara Medallion

Member Alumni Strayer University

Member Alpha Chi Honor Society