|Eric C. Birtel
|703 FOXMEADOW DRIVE
Royersford, PA 19468
IT Systems Specialist with a background managing computer systems, networks, servers, audiovisual, and mobile devices. Motivated and dedicated with a proven record to manage tasks, priorities, and solve technical problems to full resolution and customer satisfaction. Expert experience in management and military areas. Excellent communicator, seeking to utilize a full array of IT technical support skills to improve efficiencies and productivity within an organization.
Information Systems Certificate
The Information Systems Certificate is designed to help acquire related information systems knowledge and skills through a broad selection of coursework. The goal is to have a more formal grounding in the application of information technology and to understand the information demands on business and society. Postgraduate students are prepared to continue with a Master of Science in Software Engineering.
Bachelor of Computer Science, Strayer University
Network studies focused on administering desktop clients, network server administration, security design in a network server environment, network server implementation, network infrastructure planning, directory services infrastructure, and information systems. Computer related courses consisted of computer design, programming, Unix, modeling theory, database management, and computer ethics. General course curriculum consisted of English, management, society, math, research and writing, accounting, art & literature, and sociology.
Sergeant First Class, United States Army
Served as Operations and Intelligence Sergeant for Headquarters Battery in support of three M198 155MM Firing Battery’s assigned to 3/321 Field Artillery Regiment; supervised handling, transportation, accountability and distribution of confidential and secret documents; planned and coordinated security operations, maintenance, and training; led advanced party operations to secure locations for main body protection. Battle Staff Certified.
IT Systems Consultant
Provide IT Systems Support for small businesses and home offices. This included troubleshooting, maintenance, backups, installations, setup and maintenance of video surveillance systems, and upgrades to current systems. Current business types include real estate, automotive shops, and home offices.
· Working a client’s system specifications, understanding their work practices, and the nature of their business.
IT Systems Specialist
Provided IT support and management to nearly 1000 employees in a small business environment located locally, nationally, and internationally. Monitored, maintained, upgraded, and troubleshot computer systems and networks. Prepared systems and software. Oversaw Help Desk and Desktop Support. Created and maintained the database to track and control IT inventory. Administer FTP Server, SPAM and Web filter Servers, and Symantec Anti-Virus Server. Administrator for systems using JIRA and Contact Logix. Administrator for Mobile Device Management including iPads and related equipment. FedEx Server Network and Client Administrator.
· Designed and managed the operation of new $1.7M Audio & Video Training Center.
Senior Market Development Manager
Managed nine Market Development Managers for Philips Television in the eastern United States. Setup and conducted client and vendor training program realizing a goal of 100% coverage. Assisted with initial program launch resulting in 100% completion. Traveled up to 5 days per week to ensure compliance and coverage.
Managed 20+ employees servicing 200+ stores in 3 state district. Coordinated client training improving product awareness, exceeding sales goals by 115%. Recognized as the “go to” manager who could solve IT related issues resulting in increased uptime in software and hardware. Designed program plan improving sales and increasing client awareness. Traveled of 4 to 5 days per week.
MCSE 2000 AIT Acclaim
Completed MCSE course earning MCP Certification.
AWARDS & ACTIVITIES
Meritorious Service Medal, Army Commendation Medal 3rd award, Good Conduct Medal 6th award, National Defense Service Medal, Humanitarian Service Medal 2nd award, NCO Professional Development Ribbon numeral 3, Army Service Ribbon, Overseas Service Ribbon 3rd award. Qualified Expert on all weapon systems.
The Honorable Order of Saint Barbara Medallion
Member Alumni Strayer University
Member Alpha Chi Honor Society
Mobile Device Management (MDM)
Operations and Logistics Management
Training and Development
Ipswitch File Transfer (FTP) Administrator
Sage MAS 500 Administrator
Contract Logix Administrator
CompTIA A+ Certified
CompTIA Network Certified
CompTIA Security+ Certified
Cisco CCENT/CCNA/Security Currently Training & Testing