Eric C. Birtel

Royersford, PA 19468
(484) 686-5254

IT Systems Specialist with a background managing computer systems, networks, servers, audiovisual, and mobile devices. Motivated and dedicated with a proven record to manage tasks, priorities, and solve technical problems to full resolution and customer satisfaction. Expert experience in management and military areas.  Excellent communicator, seeking to utilize a full array of IT technical support skills to improve efficiencies and productivity within an organization.


Information Systems Certificate
Villanova University
Villanova, PA, Currently Attending

The Information Systems Certificate is designed to help acquire related information systems knowledge and skills through a broad selection of coursework. The goal is to have a more formal grounding in the application of information technology and to understand the information demands on business and society. Postgraduate students are prepared to continue with a Master of Science in Software Engineering.

Bachelor of Computer Science, Strayer University
King of Prussia, PA, 2010

Network studies focused on administering desktop clients, network server administration, security design in a network server environment, network server implementation, network infrastructure planning, directory services infrastructure, and information systems. Computer related courses consisted of computer design, programming, Unix, modeling theory, database management, and computer ethics. General course curriculum consisted of English, management, society, math, research and writing, accounting, art & literature, and sociology.


Sergeant First Class, United States Army
Fort Bragg, North Carolina

Served as Operations and Intelligence Sergeant for Headquarters Battery in support of three M198 155MM Firing Battery’s assigned to 3/321 Field Artillery Regiment; supervised handling, transportation, accountability and distribution of confidential and secret documents; planned and coordinated security operations, maintenance, and training; led advanced party operations to secure locations for main body protection. Battle Staff Certified.


IT Systems Consultant
Feb 2014 – Present

Provide IT Systems Support for small businesses and home offices. This included troubleshooting, maintenance, backups, installations, setup and maintenance of video surveillance systems, and upgrades to current systems. Current business types include real estate, automotive shops, and home offices.

·  Working a client’s system specifications, understanding their work practices, and the nature of their business.
·  Defining software, hardware, and network requirements.
·  Analyzing IT requirements within companies and giving independent and objective advice on the use of IT.
·  Developing solutions and implementing new systems.
·  Designing, testing, installing and monitoring new systems.
·  Organizing training for users and other consultants.
·  Maintaining contact with client organizations.

IT Systems Specialist
Oct 2007 – Feb 2014
Globus Medical Audubon, PA

Provided IT support and management to nearly 1000 employees in a small business environment located locally, nationally, and internationally. Monitored, maintained, upgraded, and troubleshot computer systems and networks. Prepared systems and software. Oversaw Help Desk and Desktop Support. Created and maintained the database to track and control IT inventory. Administer FTP Server, SPAM and Web filter Servers, and Symantec Anti-Virus Server. Administrator for systems using JIRA and Contact Logix. Administrator for Mobile Device Management including iPads and related equipment. FedEx Server Network and Client Administrator.

·  Designed and managed the operation of new $1.7M Audio & Video Training Center.
·  Brought all FedEx and UPS shipping in-house and networked system together, resulting in time and money savings.
·  IPad Administrator, supporting 600+ iPad for Sales Representatives, Marketing Department, Executives, Physicians, and Department Managers, using Air-Watch and MASS360 Mobile Device Management Software Systems.
·  Auditorium Manager:  Handled Audio Visual equipment for 100 seat auditorium, board room, product center, and operating room (OR). Administered video and sound systems, presentations, and video recording.
·  Sole IT Support Representative for Operating Room.  Managed Audio & Video systems to capture medical training procedures.  Networked all endoscopic, microscope and X-ray system into the audio & visual system in OR.

Senior Market Development Manager
Nov 2006 – May 2007
bds marketing Irvine, California

Managed nine Market Development Managers for Philips Television in the eastern United States. Setup and conducted client and vendor training program realizing a goal of 100% coverage. Assisted with initial program launch resulting in 100% completion. Traveled up to 5 days per week to ensure compliance and coverage.

District Manager
Jul 2001 – Nov 2006
Mosaic Sales Solutions Irving, Texas

Managed 20+ employees servicing 200+ stores in 3 state district. Coordinated client training improving product awareness, exceeding sales goals by 115%. Recognized as the “go to” manager who could solve IT related issues resulting in increased uptime in software and hardware. Designed program plan improving sales and increasing client awareness. Traveled of 4 to 5 days per week.


MCSE 2000 AIT Acclaim
Jan 2000
Fayetteville, North Carolina

Completed MCSE course earning MCP Certification.


Meritorious Service Medal, Army Commendation Medal 3rd award, Good Conduct Medal 6th award, National Defense Service Medal, Humanitarian Service Medal 2nd award, NCO Professional Development Ribbon numeral 3, Army Service Ribbon, Overseas Service Ribbon 3rd award. Qualified Expert on all weapon systems.

The Honorable Order of Saint Barbara Medallion

Member Alumni Strayer University

Member Alpha Chi Honor Society


Contact me

FedEx and UPS Network & Client Administrator


Mobile Device Management (MDM)

Telephony Management

Operations and Logistics Management

Automation Management

Training and Development

Ipswitch File Transfer (FTP) Administrator

Sage MAS 500 Administrator

Contract Logix Administrator

Microsoft Certified Professional (MCP)

CompTIA A+ Certified

CompTIA Network Certified

CompTIA Security+ Certified

Cisco CCENT/CCNA/Security Currently Training & Testing